Quick response, effective solutions
In today's digital world, a technical incident can mean loss of time, productivity and money. In JD Tech Solutions We know that the operational continuity of your company is a priority, that's why we offer a specialized service in incident resolution with agile response times and long-lasting solutions.
Our objective is clear: minimize the impact of any computer failure and restore normality quickly, safely, and efficiently.
What does our incident resolution service include?
We diagnose and solve all types of technological problems that affect your business or your team:
Hardware and peripheral failure (computers, printers, servers, hard drives, etc.).
Software errors and critical applications.
Connectivity problems (local networks, Wi-Fi, routers, VPN).
Operating systems that are frozen or have low performance.
Data recovery after unexpected incidents or failures.
Restoring backups.
Troubleshooting email and cloud services.
Whether it is an incident critical and urgent or a recurring problem that affects your productivity, we provide you with a tailored solution as quickly as possible.
Working methodology
Our approach is designed to guarantee results clear and measurable
Reception of the incident
Gathering information about the problem via phone call, form, or remote system.
Initial diagnosis
Identification of the origin of the incident with advanced technical tools.
Immediate resolution
Application of the most effective solution (remotely or in person depending on the severity).
Verification
Checking for proper functioning after the intervention.
Report and recommendations
Delivery of a technical report with suggestions to prevent future incidents.
Post-follow-up
Post-resolution review contact to confirm that the applied solution remains stable and ensure customer satisfaction.
Benefits of our service
With our incident resolution service, you'll get:
Reduction of downtime
Ensuring the continuity of your business.
Immediate attention
With remote or in-person support depending on the urgency.
Accurate diagnosis and effective solutions
Avoiding recurrences of the same failure.
Protection of critical data
Thanks to recovery and restoration procedures.
Future prevention
With technical recommendations that minimize risks.
Operational peace of mind
By having an expert team available to resolve incidents quickly and professionally at any time.
Cases where we make a difference
Cost reduction
A retail store recovered its sales system in less than three hours after a critical outage, avoiding major financial losses.
Protection
A professional firm restored sensitive information thanks to data recovery on damaged servers.
Results
An industrial SME managed to drastically reduce recurring incidents after implementing corrective and preventive solutions.